The fee per device covers the cost of the device itself, as well as all necessary data transmission fees. Each device is equipped to track temperature, light, humidity, and location globally, providing comprehensive monitoring for each shipment.

Our devices are designed for single use to ensure maximum reliability and precision for each shipment. We offer a rebate program for returned devices to support sustainability and reduce costs for continuous users.

We offer comprehensive customer support for all aspects of our service. This includes technical support for device setup and troubleshooting, as well as platform assistance for user management and data interpretation.

Data security is a top priority for us. All data transmitted by our devices is encrypted, and we adhere to stringent international data protection regulations to ensure that your shipment information is securely managed and protected.

We price our devices at cost to ensure that all our customers receive the most economical rate from the start. As such, we do not offer volume discounts on device purchases. However, our per-user platform fees are structured to be as competitive as possible, providing comprehensive access to our advanced tracking and AI capabilities.

Our AI has been engineered to understand and respond to natural language queries, allowing your team to ask specific questions such as "Where is SKU X?" or "What is the delay on SKU Y?" This capability ensures that you can pinpoint information down to individual invoice or purchase order levels, providing real context and actionable insights. This feature empowers everyone from the CFO to logistics managers, marketing teams, and buyers to obtain tailored information that enhances decision-making across your organization. Our AI not only offers predictive analytics and proactive insights to preempt potential issues but also integrates intelligent alerts and automated reporting that are specifically customized to meet your operational needs.

Absolutely. Our platform is designed for enterprise scalability and can integrate seamlessly with most major ERP and logistics management systems. This integration facilitates a centralized operational view, allowing your enterprise to make data-driven decisions efficiently and accurately. Whether you're looking to enhance logistical workflows, financial forecasting, or customer service, our system ensures that all relevant departments have the real-time data they need to operate effectively.

Getting started is easy! Simply contact our sales team, and we'll guide you through the setup process. We offer initial consultations and demos to help you understand how our system works and how it can be tailored to fit your logistics needs.

Getting started with our service is straightforward and efficient. Typically, it takes about 10 days to receive your devices and complete the onboarding process on our platform. This timeframe ensures that you have everything you need to begin tracking your shipments and utilizing all the features our service offers, from real-time data monitoring to advanced AI-driven analytics.

Emissions tracking monitors and reports the carbon footprint of your shipments, quantifying the CO2 emissions down to the nearest kilogram. Our platform not only provides these detailed insights but also utilizes advanced AI to continually analyze data, identifying opportunities for improvement and efficiencies in both emissions reduction and overall logistics operations. This proactive approach ensures that you can optimize your environmental and operational strategies, supporting your commitment to sustainability while enhancing logistical efficiency.

Our devices are built to the highest standards, but in the rare event of a failure, we immediately notify you and provide a detailed analysis of what went wrong. We'll replace the device at no extra cost and ensure that your shipment monitoring remains uninterrupted.

Yes, our platform not only allows you to customize alerts and notifications to suit your specific requirements, but it also enables any team member to interact with our AI using conversational language. Whether you need updates on temperature fluctuations, humidity levels, or deviations from planned routes, you can simply ask our AI in natural language. This feature ensures that you receive personalized alerts and real-time updates in the most convenient way possible, keeping you fully informed at all times.

Privacy and security are our top priorities. We use advanced encryption methods and comply with international data protection regulations to ensure that all shipment data remains confidential and secure. Our infrastructure is regularly audited by third-party security experts to maintain the highest standards of data integrity and security.

We offer flexible contract terms that are designed to meet the needs of businesses of all sizes. You can choose from month-to-month plans without long-term commitments or opt for annual contracts that come with additional benefits and discounts.

We ship our devices globally. Our logistics partners are experienced in international delivery, ensuring your devices arrive safely and on time, wherever your suppliers are located.

We are equipped to handle special delivery requests. Whether it's expedited shipping, specific handling instructions, or compliance with local regulations, just let us know your requirements, and we'll arrange the logistics accordingly.

Delivery times vary by destination, but we typically arrange for the devices to be shipped within 3-5 business days of the order. Transit times can vary depending on the location but are usually within 1-2 weeks for most international destinations.

Our team is experienced in dealing with international customs and will handle all necessary documentation to ensure your shipment complies with local regulations. In case of any issues, we'll work diligently to resolve them promptly to minimize any delays.

Our devices are packed securely to prevent damage during transit, using materials that comply with international shipping standards. We also ensure that all logistics partners we use are vetted and comply with our stringent shipping protocols.