Leaving Shipping to Chance?

Our AI-powered devices ensure intelligent monitoring of your goods in transit, providing actionable insights. With⚡faster deployment and🔻lower costs than competitors, we help slash risks and streamline insurance claims.🚀

Smarter Shipments, Reduced Risk

Suply's produce-aware intelligence understands your cargo's unique requirements and proactively mitigates risks with built-in actionability, eliminating the need for continuous monitoring. This drives faster implementation, maximizes ROI, and significantly reduces revenue loss.

Monitor

Our AI filters the noise - you get only critical alerts. When your produce needs attention, you'll know instantly. No false alarms, no missed signals, just clarity when it matters.

Predict

Stop issues before they cost you. Our AI spots patterns human eyes can't see, turning potential problems into prevented losses. Perfect produce, protected profits.

Recover

When incidents occur, our AI streamlines the entire process - from documentation to resolution - simplifying complex claims and getting you back to business faster.

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Get a taste for the insights your team can expect with Suply

Getting the right information to the right people at the right time.

Use Cases

These use cases show how Suply tackles global supply chain challenges, delivering rapid ROI through reduced losses, enhanced quality management, and streamlined stakeholder communication.

Evaluate your use case here

Challenge

A boutique winery in France shipping $200,000 worth of premium wines to Singapore faced recurring temperature excursions during ocean transit, resulting in 8-12% spoilage rates and damaged brand reputation. Previous monitoring solutions required complex software installations and training, delaying implementation and creating gaps in coverage. Multiple stakeholders across different time zones struggled to coordinate responses to issues.
Solution Impact:
- Real-time temperature monitoring allowed immediate intervention when a reefer container malfunction occurred mid-Pacific
- Automated alerts reached both the shipping line and insurance provider within minutes through their preferred communication channels (WhatsApp, Slack, email)
- Claims process was streamlined with comprehensive environmental data, including historical temperature mapping
- Spoilage reduced to <1%, saving approximately $20,000 per shipment
- Shareable links enabled real-time updates to importers, customs agents, and end clients without software installation
- Brand reputation enhanced through proactive quality management and transparency
Challenge

Swedish salmon exporter losing $50,000+ per month on rejected shipments to Asian markets due to temperature variations and delayed responses to equipment failures. Traditional monitoring systems required manual checks and complex login procedures, causing critical delays in issue detection. Multiple handoffs between parties created communication gaps and delayed response times.
Solution Impact:
- Continuous monitoring enabled early detection of temperature fluctuations across entire cold chain
- WhatsApp alerts reached ground teams in real-time, including specific action recommendations
- Coordinated response between shipping line and receiver through shared data access
- Claims success rate improved from 35% to 90% with comprehensive evidence
- ROI of 8x on monitoring investment through reduced losses and improved customer satisfaction
- Implementation completed in 36 hours, including team training and communication setup
- Predictive alerts helped prevent issues before they became critical
Challenge

Colombian avocado exporter struggling with ripeness timing for European retail programs, facing penalties for early ripening and customer dissatisfaction. Traditional solutions focused only on temperature monitoring, missing crucial ripeness progression data. Retailers required precise delivery scheduling to maintain shelf life guarantees.
Solution Impact:
- AI prediction model combined transit conditions with fruit maturity data to optimize delivery timing
- Accurate delivery scheduling based on real-time ripeness progression and environmental conditions
- Reduced rejected deliveries by 67% through precise arrival condition prediction
- Saved €15,000 per container in penalties and losses
- Enhanced retailer relationships through consistent quality delivery
- Integration with retailer systems for automated delivery scheduling
- Real-time updates shared with multiple stakeholders throughout the supply chain
Challenge

Colombian coffee cooperative losing quality premiums due to humidity exposure during trans-Atlantic shipments, affecting cup scores and pricing. Limited visibility into container conditions made it impossible to prove handling quality. Multiple transshipments created additional risk points without monitoring.
Solution Impact:
- Humidity spikes detected and addressed before mold development could occur
- Proof of handling conditions strengthened negotiating position with buyers
- Premium pricing maintained through documented quality preservation
- Additional margin per bag retained through quality assurance
- Automated alerts triggered at specific humidity thresholds
- Complete journey documentation from origin to destination
- Enhanced relationship with specialty coffee buyers through transparency
Challenge

California berry producer experiencing 8% loss rate on cross-country shipments due to temperature variations and handling delays. Multiple trucks and routes created complexity in monitoring. Receiver dock delays frequently compromised product quality. Previous solutions required different logins for each stakeholder, creating confusion.
Solution Impact:
- Real-time condition monitoring enabled route optimization and handling improvements
- Proactive alerts reduced handling delays by 30% through early notification system
- Integration with receiver's systems streamlined dock scheduling
- Loss rate reduced to 9%
- Single shareable link provided complete visibility to all stakeholders
- Temperature mapping identified optimal routing patterns
- Claims management team secured compensation for verified handling delays
Challenge
Australian Wagyu exporter facing customer disputes over premium product condition upon arrival in Middle East markets. High-value shipments ($100,000+) required extensive documentation. Temperature excursions during handling and customs clearance created quality risks.
Solution Impact:
- Continuous cold chain verification with location-specific alerts
- Automated condition reports to customers at key transit points
- Dispute resolution time reduced from weeks to days through comprehensive data
- 80% success rate on quality claims with documented evidence
- Real-time alerts during customs inspection delays
- Enhanced customer confidence through transparent monitoring
- Simplified compliance documentation for food safety requirements
Challenge
Spanish chocolate manufacturer experiencing quality issues during summer shipping to Asian markets, leading to customer complaints and replacements. Heat exposure during customs clearance created significant risks. Limited visibility into actual conditions during delays.
Solution Impact:
- Early warning system for temperature excursions during all handling phases
- Coordinated intervention with shipping partners and customs agents
- Claims process simplified with comprehensive data collection
- Product loss reduced by 85% through proactive management
- Real-time alerts during customs delays
- Enhanced customer satisfaction through consistent quality
- Improved handling procedures based on data analysis
Challenge
Kenyan flower exporter losing $20,000 monthly due to quality degradation during air freight delays and handling issues. Multiple handling points created quality risks. Limited visibility into actual transit conditions prevented effective claims.
Solution Impact:
- Real-time condition monitoring during entire journey, including ground transport
- Automated alerts for handling delays to all stakeholders
- Improved coordination with airline cargo teams through shared data
- Claims success rate improved to 95% with documented evidence
- Reduced quality claims through proactive management
- Enhanced buyer relationships through transparency
- Optimized handling procedures based on data analysis
Premium Citrus Exporter
Challenge
Spanish citrus exporter facing quality disputes and payment delays due to condition uncertainty during extended transit periods. Limited visibility into actual transit conditions affected customer confidence. Payment terms tied to arrival condition created cash flow issues.
Solution Impact:
- Continuous monitoring of storage conditions throughout transit
- Automated quality verification reports at key checkpoints
- Faster payment processing with verified delivery condition
- Payment cycles reduced by 15 days through documented quality
- Enhanced customer confidence through transparency
- Reduced claims through proactive management
- Improved cash flow through faster payment release

What some of our customers told us before using Suply.

PRODUCE

"Every minute counts in our business. A two-hour temperature spike can mean the difference between premium produce and a rejected shipment. We need real-time visibility to act fast and preserve quality."

Sarah
Operations Manager

PRODUCE

"Balancing strict food safety regulations with our sustainability goals feels like walking a tightrope. We're drowning in paperwork trying to prove compliance while also aiming to reduce our carbon footprint."

José
Compliance Director

PRODUCE

“Last year, we lost over €2.8m due to spoilage and rejected shipments. It's not just about the immediate financial hit; it's the long-term impact on our relationships with retailers."

Gunther
Operations Manager

COFFEE

"Delays in shipping can throw off our entire roasting schedule. We need accurate ETAs to plan our production efficiently."

Nils
Logistics Manager

Help your company ship smarter✨

You don't have to navigate complex claims alone. With cutting edge technology and deep industry expertise, we transform real-world data into actionable decisions. Our end-to-end approach combines proven domain knowledge with powerful device intelligence to handle your claims with confidence, letting you focus on what matters most - growing your business.

Spend Less Effort on Recovering More Revenue

Say goodbye to manual evidence collection. Our intelligent system automatically selects and deploys the most compelling evidence for each dispute, maximizing your success.

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Why Leading Companies Trust Suply.

Our sensors capture the critical details of your shipment’s journey: the slightest temperature fluctuation that could spoil your berries, a shift in humidity that impacts your mushrooms, or the faint vibration that threatens delicate goods.
We don’t wait for problems to escalate—we detect them before they arise. Whether it’s a single extra degree warming your reefer or an unforeseen delay that might over-ripen your avocados, our technology identifies these subtle signals early, preventing small issues from becoming costly setbacks.
This is more than tracking—it’s intelligent, proactive monitoring that protects your shipments and ensures every delivery meets its full potential.
Imagine AI that truly understands your produce's journey. It knows that those blueberries from Chile need precise 36°F conditions and have just 21 days of shelf life. It's tracking those mangoes through Miami's port, knowing they're ripening faster due to the current heat wave. It's not just data - it's intelligence that understands the vital difference between 'shipped' and 'shipped perfectly.'
Our AI lives and breathes your mission: delivering fresh, peak-condition produce. When unusual weather patterns develop in the Mediterranean, it alerts you to potential impacts, helping protect your shipments' integrity. It's constantly monitoring thousands of variables - from temperature fluctuations to transit delays - ensuring you can make informed decisions to maintain produce quality.
Each product, each route, each container has its own story - and our AI knows them all. It's the difference between knowing your strawberries will arrive on Tuesday, and knowing they'll arrive on Tuesday at peak freshness, having maintained optimal temperature throughout their journey from California, despite that unexpected weather front in Denver.
We deliver actionable insights directly where your teams already work - Slack, Teams, WhatsApp, and more. Powered by AI, our solution cuts through the noise of complex data, graphs, and spreadsheets to deliver what matters most to your bottom line.
We believe technology should simplify, not complicate. That's why Suply brings critical supply chain insights to your fingertips, making them instantly accessible to everyone from operations managers to C-suite executives. No new platforms to learn - just clear, actionable intelligence delivered through the tools you use every day.
When something goes wrong, you need answers fast - not paperwork. That's where Suply's AI transforms the claims process from a headache into a strategic advantage.
Within seconds of an incident, our AI analyzes the entire shipment story - temperature logs, handling data, route conditions, and documented checkpoints. It instantly knows if those mangoes spoiled because of a reefer malfunction in Texas or if your citrus damage happened during that port delay in Rotterdam.
This isn't just faster claims processing - it's intelligence that knows exactly what happened, when it happened, and who's responsible. No more piecing together scattered evidence or wrestling with incomplete documentation. When a claim is strong, we instantly connect you with the right claims specialists who know your industry and speak your language.
From single-origin coffee roasters to global food distributors, every supply chain tells a different story. And Suply speaks every language.
A chocolate maker tracking a precious container of Ecuadorian cacao needs different insights than a frozen food giant managing thousands of temperature-sensitive shipments. That's why Suply adapts to you, not the other way around.
We believe world-class supply chain intelligence shouldn't be reserved for industry giants. Whether you're bringing in one container of premium tea leaves per month or orchestrating hundreds of daily frozen shipments across continents, you get the same powerful insights, tailored to what matters in your world.
Your business isn't static, and neither are we. As your operation grows from that first container to your fiftieth, Suply grows with you, ensuring you're always equipped with exactly what you need - no more, no less.
Supply chains never stand still - and neither do we. While you focus on moving produce, our team is obsessing over what's next.
Tomorrow's challenges need tomorrow's solutions. That's why we're constantly pushing boundaries - refining our AI's understanding, sharpening our predictions, and discovering new ways to turn supply chain complexity into your competitive edge.
When you partner with Suply, you're not just getting today's technology - you're joining a journey to redefine what's possible in supply chain intelligence. Because in this industry, good enough is never enough.